APRIL 15TH - PARCELFORCE UPDATE
Parcelforce have informed us that their network is struggling to cope with the volume of parcels and they can not guarantee a next day or even 48 hour service - they are currently 3 or 4 days behind. Most of our larger and heavier (over 5Kg) orders are despatched via Parcelforce. We are currently investigating different methods of shipping to alleviate this issues for future orders. However as your order has been despatched, or is about to be despatched through the Parcel Force network please expect unforeseen delays.
Once you have received a shipment notification email from us, you can track the status of your parcel with the courier using the link in the email.
If you have a query relating to your order, please email us at firstname.lastname@example.org or use the chat facility online.
Thank you for your patience and understanding.
MARCH 27TH - UPDATE
Since our last update on the 17th of March, Brew2Bottle have had to change and adapt to Government Guidelines and the virus itself. Demand for products is still very high and increasing, putting additional pressure on our staff who remain in our warehouses. Our warehouse staff still remain healthy, and show no signs or symptoms of COVID-19.
As instructed by the Government, our office staff are now working from home and following social distancing rules. For any queries please email email@example.com or use our live chat on the website and one of our team will be in touch as soon as possible.
We have increased our orders with suppliers and processing orders as fast as is humanly possible but please bare with us if you order isn't dispatched immediately.
For any information on Coronavirus please refer to the NHS website - https://www.nhs.uk/conditions/coronavirus-covid-19/
We hope you continue to stay in good health during this difficult time, thank you.
MARCH 17TH - UPDATE
As Coronavirus becomes more of a threat in the UK, the chance of the virus spreading increases. Brew2Bottle have set up several safeguarding procedures In order to prevent the spread to our customers and staff. Any staff members who may come into contact with your product must follow a strict hygiene procedure, ensuring packing stations (and hands) are cleaned consistently throughout the day.
We are committed to follow any guidelines put in place by the Government and the World Health Organisation and will be keeping a close eye on any updates following the current pandemic.
So far we have no reported cases of COVID-19 within the Brew2Bottle team, meaning any deliveries you receive from us pose no threat of infection. If one of our team members becomes ill or show symptoms of illness, we will ensure they follow the guidelines provided by the Government and that they remain in isolation to protect us and yourselves. None of our team have recently traveled to or returned from any areas that pose a threat.